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Privacy Policy

Last Update: Mai 19th, 2025

Welcome to Substy, operated by SUBHOME TECH SOLUTIONS - FZCO We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform.

1. Scope of this Privacy Policy

This Privacy Policy applies to all users of Substy, including Models and Agencies, and covers data collected through our platform, website, and related services.

2. Data We Collect

We collect the following types of data:

a. Information You Provide

  • Account Information: When you create an account, we collect your name, email address, password, and payment details (processed via Stripe).
  • Profile Information: If you create a profile, you may provide additional details, such as a profile picture or bio.
  • Transaction Data: Information related to subscriptions, purchases, and payments made via Stripe or cryptocurrency.
  • Communication Data: Emails, messages, and support inquiries you send us.

b. Information We Collect Automatically

  • Usage Data: We collect data on how you interact with Substy, including page visits, time spent, and features used.
  • Device Information: Browser type, IP address, operating system, and device type.
  • Cookies and Tracking Technologies: We use cookies to enhance user experience and for analytics purposes.

c. Third-Party Data

  • If you log in through third-party services (e.g., Google), we may collect basic account information from those providers.
  • Payment transactions are processed by Stripe; we do not store credit card details.

3. How We Use Your Data

We use your data to:

  • Provide and improve our services.
  • Process payments and subscriptions.
  • Ensure security and prevent fraud.
  • Comply with legal obligations.
  • Send service updates and promotional content (you can opt-out at any time).

4. How We Share Your Data

We do not sell your data. However, we may share it with:

  • Service Providers: Stripe (payments), hosting providers, and analytics tools.
  • Legal Authorities: If required by law, in response to legal processes, or to prevent fraud.
  • Business Transfers: In case of a merger, sale, or acquisition of SUBHOME TECH SOLUTIONS - FZCO.

5. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. If you delete your account, we may retain certain data for record-keeping and security purposes.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your data.
  • Correction: Update inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data.
  • Restriction: Limit processing of your data.
  • Portability: Request a transfer of your data.
  • Objection: Object to data processing for marketing purposes.
  • To exercise your rights, contact us at privacy@substy.ai.

7. Data Security

We implement encryption, firewalls, and access controls to protect your data. However, no online service is 100% secure, and users should take precautions to protect their accounts.

8. Cookies and Tracking

We use cookies to:

  • Remember user preferences.
  • Improve site functionality.
  • Collect analytics (Google Analytics, etc.).
  • You can manage cookie preferences in your browser settings.

9. International Data Transfers

Your data may be processed in countries outside your jurisdiction. We take necessary measures to ensure compliance with GDPR and other data protection laws.

9. Children’s Privacy

Substy is not intended for users under 18 years old. We do not knowingly collect personal data from minors.

9. Changes to this Privacy Policy

We may update this policy periodically. Changes will be communicated via email or on our website.

Contact Us

For any privacy-related concerns, contact us at

Email: privacy@substy.ai.

Address: SUBHOME TECH SOLUTIONS - FZCO – Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirate.

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