Substy Automations

The right moment.
Already taken care of.

Welcome new fans, follow up after a purchase and bring your team in when it matters. Automate the next step on OnlyFans, Fanvue, MYM and Telegram.

From a fan event to your next action.A welcome workflow
01 · TRIGGERA new fan subscribes

The relationship starts here.

02 · SEQUENCEYour welcome, ready to go.

Your messages. Your timing.

03 · REPLY CONTROLFan replies? Make room.

Stop the remaining sequence.

Set it up once. Let the workflow handle the timing.

Made for your connected creator accounts

OnlyFans · Fanvue · MYM · Telegram

Everyday moments. Automatic next steps.

A little less repetition.
A lot more continuity.

Keep the relationship moving, from a first hello to a conversation that needs your team.

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Make a good first impression01 / 04
WHENFan just subscribed
THEN

Send a welcome sequence

Introduce the creator, share a first message and set the tone for what comes next.

New subscriptionWelcome sequenceStop on reply

Keep the conversation natural: stop pending messages when the fan answers.

A welcome message is available on the Free plan.

Start with a moment
that matters.

Choose the event that starts your workflow. Then decide what should happen next.

New subscription

Welcome a fan from their first subscription.

Media purchased

Follow up after a purchase.

Subscription expiring

Reach out before a subscription ends.

Subscription expired

Start a reconnection sequence.

Fan resubscribes

Welcome a returning subscriber.

Fan birthday

Prepare a personal birthday message.

Fan comes online

Use an online event to trigger an action.

Fan sends a message

Respond to the keywords you choose.

Trigger availability depends on your plan and platform. Compare plans

Choose your audience

Relevant to the fan.
Useful to the relationship.

A follow-up should reach the right people. Build an audience from your lists and fan activity, then filter out the people who should not receive it.

Use the context you have

Select fan lists or apply spending, tipping and subscription criteria.

Leave room between messages

Exclude recently messaged fans to avoid another unnecessary follow-up.

A more considered audience
INCLUDEYour selected fan lists
REFINESpending or subscription criteria
EXCLUDERecently messaged fans
Your sequence reaches eligible fans.

Available audience rules vary by trigger.

A sequence, at your pace
Your first message
Your chosen delay
Your next message or media
Your chosen delay
Your follow-up
Stop pending messages when the fan replies.

Build your sequence

A conversation has a rhythm.
Your messages should too.

Combine text, fan variables and vault media in a sequence. Choose delays between messages and control whether the sequence runs once or on repeat matches.

More than a single message

Arrange the next steps in the order you want fans to receive them.

Know when to stop

Enable Stop sequence on reply so a prepared follow-up does not interrupt an answer.

Not every next step
is another message.

Connect the fan conversation to the work your team needs to do.

Send a message

Deliver your text, media or prepared sequence when the trigger matches.

Stop AI

Pause AI for a fan when a keyword calls for a human response.

Notify an employee

Send an internal alert, including Telegram for teammates who have linked and enabled it.

Add to a list

Keep the fan organized in an existing list for the next step.

Check the flow.
Then let it run.

Preview messages as a fan and use Simulate for a dry run that sends nothing. Review your trigger, audience and actions before enabling the automation.

Your questions

A few details,
before you start.

Explore the automation guide for setup instructions.

What can I automate with Substy?

You can build workflows around fan events such as subscriptions, media purchases and incoming messages. Depending on the trigger, actions include sending messages, stopping AI, notifying an employee and adding a fan to a list.

Which platforms support automations?

Automations are available for OnlyFans and Fanvue. MYM does not currently support automation triggers. Telegram can receive internal team alerts; it is not a fan platform for the workflows shown on this page.

Are automations the same as AI chatting?

They work together but do different jobs. Automations run the actions and message sequences you configure when an event occurs. AI chatting handles the ongoing conversation. A keyword automation can stop AI when a fan needs your team.

Can I control who receives an automated message?

Yes. Where your chosen trigger supports them, use fan lists, spending or subscription criteria, and exclusions such as recently messaged fans. An excluded list takes priority over an included list. First-subscription welcome automations do not have an audience node.

Can a sequence stop when a fan replies?

Yes. Enable Stop sequence on reply to prevent pending messages in that sequence from continuing after the fan answers. You can also configure whether a sequence is sent once or on repeat matches.

Can I check a workflow before it sends anything?

Yes. Use Preview as fan for message automations and Simulate for a dry run that sends no messages. Review the trigger, audience, timing and actions before enabling the workflow.

Which plan do I need?

Welcome messages are available on Free. Telegram notifications are available from Pro. Fan comes online and keyword-based Stop AI require Elite. Check the current pricing table for availability by plan and platform.

Set the next step in motion.

Build your first welcome workflow with Substy.